Friday, July 17, 2009

Regional Loss Prevention & Safety Manager

As the Regional Loss Prevention & Safety Manager you will be responsible for providing the leadership required for executing and overseeing the Loss Prevention & Safety programs, policies and procedures, and ensuring adherence to state and federal regulations to insure continuous improvement. This will include establishing a strong partnership with the General Manager and leadership team at each facility to ensure the safety of all associates as well as security of the building and product in addition to supporting physical security controls, and managing guard services at each facility,. You will also be responsible for creating programs that will reduce expose to shrink as well as workplace injuries and the cost of injuries.

http://www.resumeware.net/petsmart_rw/petsmart_web/jobs.cfm?page=jobdetail&recnum=1&totalrecs=8&start=1&pagestart=1&reqnum=FN-09-711&job_type=External

Monday, July 6, 2009

Execs with financial experience take CEO reins at restaurant chains

Great article in Nations Restaurant News on just how important financial background is to retail and restaurant Chief Executives. Some of the best come out of the CFO ranks.

Friday, July 3, 2009

"Final Straw" Moments Driving Traditional Crimes by Non-Traditional Offenders

Incredible. This story (click link below) is the second of these incidents I've heard about in two days. I watched a video on the news last night where a man in his late 40's, and who appeared to me to be an upper middle class businessman, walk into a convenience store, and steal the "Jimmy Fund" donation can from the counter!

Ok, so what is going on? Well, most say it's greed, but I'm not buying, although historically most frauds are attributed to it. Over the past 6 months or more, bank robberies are on the news every night. Prior to January, how many times did you see bank robberies on the news? 2-3 times a year? It is a weekly occurrence across the country now. And take a good look at the defendants during the arraignment TV coverage. These are not just the same drug addicted or criminal recidivists . In many cases these are our co-workers, family members or neighbors, who, out of desperation, felt this was the only option they had.

Shoplifting, and cash theft (stolen deposits, cash register fraud, etc.) by employees and the consumer is at a level those of us in the loss prevention and law enforcement industries have not seen in 15-20 years. Oh... and yes, ask anyone in our business and they will tell you the people committing these crimes are not the same people they were catching two years ago. Many have been recently downsized, due to "economic reasons", or business failures, as a result of poor economic conditions. They are fathers, mothers, business people wearing dockers, and golf shirts, carrying "real" D&G and Coach bags.

I have always said (to anyone willing to listen) that crime is not just reserved for "down and out" folks, people who just can't help themselves, or for those who are just plain greedy, although this is the case for many offenders. In my career, I've interviewed hundreds of thieves, and others suspected of other crimes, and through these interviews, I've learned that even the the most trusted employees (you know... the ones the District Manager or business owners say would never steal from"me") have what I refer to as a "Final Straw" moment. When their personal integrity comes up against extreme need. Let me throw out a few "Final Straw" examples: Don't have the mortgage/rent payment, and will lose home if you can't pay in a week. College payment due or your child is being sent home. Personal medical emergency requiring immediate payment, because your insurance was just canceled. I could go on, and those of you who are still reading this can add about fifty additional examples. The sadder part is that most "Final Straw" moments, are much less dramatic than those I've listed. I had a case, where a 40 year old employee was voiding sales from the register and taking the money to pay for her daughters dance lessons after her husband lost his job.

When your back is up against the wall, and you've never had to worry about money before, and find yourself staring at your "Final Straw" moment, many, and I mean most will do whatever they have to do to not allow those things to happen. This takes those of us in the LP business to a new level of offender we need to be prepared to deal with.

So, my guidance includes the following:
  1. Be vigilant on protecting yourself or your business from becoming a victim. This not only means protect your personal property, but also where you invest your life savings (Ponzi Schemes). Prepare your business to protect it's assets (cameras, burglar systems, loss prevention strategies, etc.) by doing things you didn't feel you needed a year ago.
  2. Be aware... of friends, family, employees, etc. who have recently been downsized or otherwise lost their job, and be supportive and sensitive to their situation. Hopefully, by talking with people, this could prevent a friend from reaching a "Final Straw" moment.
  3. For reasons I've mentioned above, be careful not to stereotype who you should protect yourself around, and who you don't need to be careful around.
  4. Lastly, if you are someone who has had the misfortune of losing your job, and are out of work, and feel you are facing your "Final Straw" moment... Talk to someone about it. A friend, family member, religious leader, etc. I believe talking about it releases some of the pressure folks in this situation are under. It may not cure the issue, but it may keep someone from doing something they can't repair.
Crimes against businesses, and people are on the rise, and will become more brash and violent as people become more desperate. We are at much higher risk today, than anything we have experienced in the recent past. Don't let your guard down, and end up a target. Please pass this advice on to family members, peers, and fellow business associates, as you see fit, and please share your feedback, comments, or experiences.

Nashuatelegraph.com: Man wanted over theft of donation box

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