Although our Mystery Shopping programs are used largely to measure the guest experience for our clients, more and more Loss Prevention departments are using integrity shopping as a less expensive tool to identify under-ringing and other loss issues at restaurants and retail stores. This piece was done by Channel 10 in Providence, RI to promote Mystery Shopping and recruit shoppers and evaluators to the industry.
http://www.turnto10.com/jar/news/local/article/-JAR_2008_02_19_0020/2355/#fragment-1
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